Privacy Policy
Air Solutions Heating & Cooling does not distribute personal information that is provided through our website. We keep all information confidential; we do not solicit, send junk email or sell contact info to mailing sites. Any information you send us is strictly received and protected for internal use only.
We may provide links to a number of other sites that we believe can offer you useful information and services.
However, we are not responsible for any actions of those third-party websites.
Last updated: July 24, 2026
Air Solutions Heating & Cooling respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, submit a form, book an appointment, use our chat widget, or communicate with us by phone, email, or text.
The short version: We collect only your name, phone, email, and the details needed to handle your service inquiry. Calls may be answered and recorded by an AI assistant (you're told at the start; you can opt out). We don't sell your information. Reply STOP to opt out of texts anytime. Contact us to access or delete your data. Full details below.
AI Assistant & Automated Communication Disclosure
Air Solutions Heating & Cooling uses AI-powered tools to answer faster and make sure every caller is connected with the right person promptly.
AI phone agent. Incoming calls may be answered by an AI-powered voice assistant. It conducts a real conversation, captures your inquiry details, and helps book an appointment or route your call. You are notified at the start of any call that it may be recorded and handled by an AI agent. To ensure service quality, schedule appointments accurately, and capture your service inquiry, these interactions are recorded, transcribed, and analyzed using AI technology. By calling Air Solutions Heating & Cooling, you acknowledge that your call may be handled by an AI voice agent and may be recorded. Your choice. If you do not wish to have your call recorded or handled by AI, you may hang up and reach us instead by email at admin@air-solutions.ca or by phone at (705) 719-4777.
SMS. If you contact us, miss a call, or submit an inquiry, you may receive automated SMS messages (see the SMS sections below). Website chat (if enabled). If an AI chat assistant is available on our website, your conversation may be recorded and processed to respond and follow up. Call recordings, transcripts, and interaction data are securely stored within GoHighLevel, a SOC 2 Type II certified CRM platform. For GoHighLevel's privacy and security documentation, visit gohighlevel.com/privacy-and-security. Our AI assistant collects only your name, phone number, email, and the details needed to handle your service inquiry — never date of birth, age, or financial details.
1. Who We Are
Air Solutions Heating & Cooling is an HVAC company providing heating, cooling, furnace/AC installation, repair, and maintenance serving Barrie & Simcoe County.
Website: https://www.air-solutions.ca/
Email: admin@air-solutions.ca
Privacy Contact: Air Solutions Heating & Cooling Privacy Officer
Air Solutions Heating & Cooling has designated a Privacy Officer responsible for personal information handling and compliance with Canadian privacy law (PIPEDA and, where applicable, Quebec's Law 25). Privacy Officer contact: admin@air-solutions.ca / (705) 719-4777.
2. Information We Collect
We may collect personal information when you interact with Air Solutions Heating & Cooling, including:
Name
Email address
Phone number
Inquiry details (e.g., the product, service, or request you're contacting us about)
Appointment or booking information
Messages sent through our website, forms, chat widgets, email, phone, or SMS
Call notes, call summaries, chat transcripts, and support requests
Technical information such as IP address, browser type, device type, pages visited, referral source, and website activity SMS consent status, opt-in source, opt-in timestamp, and opt-out status
3. Sensitive Information
Air Solutions Heating & Cooling does not ask you to submit sensitive personal information through our website, forms, chat widgets, calls, or SMS. Our AI assistant collects only your name, phone number, email, and the details needed to route your service inquiry. Please do not submit dates of birth, credit card numbers, banking details, government identification numbers, passwords, medical information, financial account information, or other sensitive information through these channels.
4. How We Collect Information
We may collect information when you:
Visit our website
Submit a contact form or inquiry
Use a chat widget
Book an appointment or consultation
Reply to an email or SMS message
Speak with Air Solutions Heating & Cooling by phone
Interact with an AI receptionist, AI web chat, or automated communication system on behalf of Air Solutions Heating & Cooling
5. How We Use Your Information
We use personal information to:
Respond to inquiries and requests
Book and confirm appointments
Send appointment reminders and follow-ups
Provide customer support
Send service updates and support messages
Improve our website and customer experience
Communicate with prospects, clients, and customers
Send occasional promotional messages when consent has been provided
Track SMS opt-in and opt-out status
Comply with legal, regulatory, carrier, and platform requirements
6. SMS Text Messaging
If you choose to opt in to SMS messages from Air Solutions Heating & Cooling, we may send text messages about appointments, service reminders, follow-up on inquiries, missed-call follow-up, support messages, and occasional promotional updates. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out. You can reply HELP for help. Consent to receive SMS messages is not a condition of purchase. Air Solutions Heating & Cooling only sends SMS messages to contacts who have provided consent through an approved opt-in method, such as a website form, chat widget, booking form, calendar page, SMS keyword opt-in, or direct conversation.
7. SMS Consent and Data Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties. Service providers involved in delivering SMS messages may process information only as needed to provide the text messaging service.
8. How We Share Information
Air Solutions Heating & Cooling does not sell personal information. We may share limited information with trusted service providers who help us operate our business,
deliver services, communicate with contacts, manage appointments, host our website, provide customer support, and maintain business records. These service providers may only use the information as needed to provide services to Air Solutions Heating & Cooling. We may also disclose information if required by law, regulation, court order, carrier requirement, or platform compliance process.
9. Third-Party Service Providers & Cross-Border Data Processing
We use third-party technology providers to assist with our business operations, including AI-driven automated assistants (such as Retell) for answering inbound calls and web inquiries, and customer relationship management systems (such as GoHighLevel) for secure data management. Please be advised that these service providers host, process, and store data on secure infrastructure located primarily within the United States. By interacting with our automated systems, your personal information may be transferred across borders and will be subject to the laws of the United States, including potential access by U.S. law enforcement under the USA PATRIOT Act and the CLOUD Act. We maintain oversight of these vendors to ensure they provide a level of protection comparable to Canadian privacy standards.
10. AI Processing, Data Minimization & Retention Limits
Our AI systems are configured to capture only the minimal information required to fulfill your request— such as your name, phone number, email address, and inquiry details. This data is routed directly into our primary database, and temporary AI processing logs are purged on a regular schedule. We do not use your personal interaction logs or voice recordings to train or improve public AI models. Air Solutions Heating & Cooling keeps personal information only as long as needed for the purposes
described in this Privacy Policy, including customer support, service delivery, legal compliance, platform compliance, and business records. SMS opt-in and opt-out records may be kept to prove consent and comply with carrier, platform, and legal requirements. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely retain it as required.
11. Cookies and Website Tracking
Our website may use cookies, analytics, and similar technologies to understand website activity and improve our services. These tools may collect information such as pages visited, device type, browser type, referral source, and general website usage. You can adjust your browser settings to block or delete cookies.
12. Data Storage and Processing
Your information may be stored or processed in Canada, the United States, or other countries where our service providers operate. By using our website or services, you understand that your information may be processed outside your province, state, or country of residence. Interaction data, call recordings, and SMS records are stored within GoHighLevel, a SOC 2 Type II certified platform. See Section 9 for cross-border processing details.
13. How We Protect Information
Air Solutions Heating & Cooling uses reasonable safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. These safeguards may include access controls, secure systems, password protection, and limited access. No system is guaranteed to be completely secure, but we take reasonable steps to protect the information we collect.
14. Your Privacy Rights
Under Canadian privacy law, you retain the right to:
Access the personal information we have about you
Correct inaccurate information
Withdraw consent where applicable
Request the complete deletion of your personal data (the "right to be forgotten")
Right to deletion. Upon a verified request, we will permanently delete your personal information from our primary CRM records, all connected AI application dashboards, and backup logs, subject to any legal, contractual, platform, or compliance obligations that require limited retention (such as SMS consent records). To exercise this right, or to make any privacy request, contact our Privacy Officer at admin@air-solutions.ca or (705) 719-4777.
15. Withdrawing SMS Consent
You can withdraw SMS consent at any time by replying STOP to any Air Solutions Heating & Cooling text message. You may also opt out by emailing admin@air-solutions.ca or calling (705) 719-4777; requests are processed promptly. Once opted out, you will receive a single confirmation message and no further automated SMS will be sent. To rejoin later, contact us again, submit a new inquiry, or reply START. After opting out of SMS, you may still receive non-SMS communications, such as emails or phone calls, if permitted by law and based on your relationship with us.
16. Third-Party Links
Our website or messages may contain links to third-party websites or resources. Air Solutions Heating & Cooling is not responsible for the privacy practices or content of third-party websites.
17. Children's Privacy
Air Solutions Heating & Cooling services are intended for adults and are not directed to children. We do not knowingly collect personal information from children.
18. Changes to This Privacy Policy
Air Solutions Heating & Cooling may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
19. Contact Us
For questions about this Privacy Policy or your personal information, contact: Air Solutions Heating & Cooling Website: https://www.air-solutions.ca/
Email: admin@air-solutions.ca
Consent
By calling, texting, or interacting with any AI-powered tool operated by Air Solutions Heating & Cooling, you consent to the collection, recording, and processing of your information as described in this Privacy Policy
SMS Terms of Service — Air Solutions Heating & Cooling
Program name: Air Solutions Heating & Cooling
Program description: Air Solutions Heating & Cooling sends service-related SMS messages to customers and prospective customers who contact us by phone, miss a call from us, or submit an inquiry. Message types include inquiry follow-ups, appointment confirmations and reminders, and service-related information.
Opt-out: You can cancel the SMS service at any time by replying STOP to any message. Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. Rejoining: To rejoin after opting out, contact us again by phone, submit a new inquiry, or reply START,
and we will resume sending SMS messages to you. Help: If you experience issues with the messaging program, reply HELP for assistance, or reach outdirectly to
admin@air-solutions.ca or (705) 719-4777.
Carrier liability: Carriers are not liable for delayed or undelivered messages. Message & data rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your inquiry and appointment activity. For questions about your text or data plan, contact your wireless provider.
